Author: luke

Refer a friend or neighbour today to receive a month of free broadband* for yourself and get your friend £20 off of their installation costs upon a successful installation. The procedure for this goes as follows…

1. Your friend applies for our service, ensuring to specify your name and the first line of your address in the application form.
2. Upon successful installation, we will issue your account with a credit note to the value of a full month of your existing package.
3. Your friend will automatically receive a £20 discount on their installation fee.

* The package that we credit you for will be the one that you were using when the application was entered
* Referral bonuses are limited to a total of 6 per household, though you may refer as many people as you wish
* Referral bonuses are only applicable to our existing/new wireless broadband and 4G/5G customers

Our offices will close on December 23rd at 5pm for enquiries and re-open on January 4th.

During this time we will be closely monitoring the network and the answerphone, as always we will act upon any issues reported as quickly as possible.

As some of you may already know, over the past year or so we’ve been concentrating mainly on building new ones in order to preserve the internet connections of a large portion of our customer base after a complaint was lodged with Peak Park regarding one of our main sites.

On Monday we commissioned our new network to the entirety of our customer base. Owing to the new layout, we are having to tweak parts of the network in from time to time in order to ensure that it runs as smoothly as we’d like. This will inevitably cause the odd drop in service which we are trying to keep to an absolute minimum and mostly during times when usage is at it’s lowest.

We are actively encouraging people to report any issues that they may find, with this information we are more easily able to spot issues as real world experience far exceeds what our software can report back to us. Whilst we’re doing our best to respond to all emails and calls, we are but a very small team and it’s not always possible to give our usual personal touch to each email and voicemail.

As always, we massively appreciate your custom and will continue to do our utmost to deliver you the best broadband experience in the Peak District that we possibly can.

There has been a power cut in the Furness Vale area which has affected one of our remote sites.

Owing to this some of our customers will be experiencing difficulties getting online.

Electricity Northwest have assured us that this should be resolved by 9pm. Once power is restored, everything should reconnect automatically and service will be restored.

We are aware of an issue affecting speeds in the Glossop, Hayfield and Rowarth areas. We began implementing a fix for this today, however due to the remote location of the affected site and the altitude of the affected equipment, we were unable to complete the works during daylight hours and had to leave site for the safety of our engineers.

We will complete the works first thing in the morning to restore service to the advertised speeds. Please accept our apologies for any inconvenience caused.

We appear to be suffering in some areas at present due to the snow storms that are ravaging the Peaks.

Please rest assured that we’re doing all that we can to keep things running as smoothly as possible but that you may experience some speed drops at points, unfortunately we can’t control the weather.